Often times the building wherein your office resides has a contract with one of the many commercial cleaning services in the area and this cost is included in the rent or maintenance fees that you pay each month. However, sometimes it is up to you to find a reputable company that can do the job of disinfecting and ensuring the place remains presentable. If that is the case, then there are a number of steps that you need to take in order to ensure that you find the right business for the job.
The first step is to get some referrals. It is a good idea to ask around at other offices in the building and find out who they use or if they can recommend someone to you. You can also ask at local industry meetings and ask friends, neighbors, and relatives who cleans their offices.
Then, when you have the names of a few companies, you need to check them out. The best way to do this is to go online. However, some of the information that you want you may have to ask a representative for directly.
Start by trying to find out what their customer retention rate is. You should also go to social media sites, including Yelp, and see what their customers are saying about them. While looking at their website, see if it says how long each of the office cleaning services you are considering have been in business and whether they are a national company or not. You also need to make sure they are insured properly so you do not get stuck if one of their employees gets sick or hurt. Finally, go to the Better Business Bureau website to check on their licensing and if any complaints have been lodged.
It is also a good idea to find out how they vet their employees and what type of accountability program they have in place and if they have any staff that specializes in certain areas. These include floors and/or carpet cleaning, floor stripping and waxing. You also need to know what they do if you have any special requests or emergencies. You need to know that your cleaning service can help when things happen.
Another thing you need to do is make a list of what you want to have done and know your budget. This way, when the companies give you estimates, you can choose the one that can meet both.
After you have gotten a few estimates, be sure to read the contracts. It is important to know what resources you have if you are not happy. You should also know how long the contract is for and how either party goes about breaking the contract, if needed.
Finally, make sure that the company you choose adheres to the plan that you have agreed upon as there are just as many good cleaning companies that want to retain your business for a long period of time as there are those that just go through the motions. Make sure the operations manager is proactive and you should be able to choose the best company to keep your facility clean.